Organisations doing online business often tend to use Customer Relationship Management (CRM) as a back office software to maintain customer data, product records, manage online and digital marketing campaigns in order to run the business effectively. To keep a track of records of customers purchasing online and ordering via ecommerce site and to send them again with offers or promotions, it becomes necessary for any good online marketing business to manage customers buying trend, their purchases, their likes and their shopping cycle. The most effective and feasible option to do so is to integrate the ecommerce system with the CRM at back office.
We have expertise in integrating Ecommerce platform like Magento or Prestashop with Customer Relationship Management (CRM) systems like Vtiger or SugarCRM where the customer records, product data and orders are synchronized between the two platforms. Customers creating support tickets can be handled well with the customer relationship management system running at back office. The orders placed online via ecommerce can be handled effectively, faster, and efficiently using the CRM platform.
We ensure our solutions are affordable and cost effective, and will help you to increase return on investment, reduce operational cost and offer an excellent customer support service to your customers.
We develop CRM & Ecommerce Solutions keeping in mind the requirements of each individual client. We consider every business model to be unique and the system we provide fits with the business requirement and work flow of the respective organization.
Ecommerce is about selling in a store and CRM is to manage sales, push sales and run effective marketing campaigns with full Sales Force Automation.